Booking and cancellation terms

Making a reservation

A reservation can be made in writing by email or in another agreed manner. The reservation is binding when it is confirmed.

Minimum rental period

The minimum rental period is 1 week, unless otherwise agreed.

Prices and payment terms

Prices are stated in the offer or contract.
We reserve the right to change prices before confirmation of the reservation.

Accommodation is generally invoiced in advance before the start of the rental period.
Unless otherwise agreed, the payment term is 7 days net.

We reserve the right to suspend the service or not deliver additional orders if open or overdue invoices are unpaid.

Deposit

The service provider has the right to collect a deposit to cover any damages, additional for cleaning or other breaches of contract.
The deposit will be returned at the end of the rental period, when the accommodation has been inspected and found to be appropriate.

Cancellation conditions

Cancellation must be made in writing.

• More than 14 days before the start of the rental: no cancellation fees
• 7–14 days before the start of the rental: 50% of the reservation value will be charged
• Less than 7 days before the start of the rental: 100% of the reservation value will be charged

A rental that has already started cannot be canceled without a separate agreement.

Changes to the reservation

Any changes to the reservation must be agreed separately.
We reserve the right to charge the costs arising from the changes.

Cleaning and maintenance

Common areas are cleaned by the service provider.

Room cleaning is the responsibility of the customer, unless otherwise agreed.
Room cleaning is available as an additional service.

If the premises are handed over in an exceptionally dirty condition, the service provider has the right to charge the costs of additional cleaning.

Use of accommodation

The customer is responsible for the proper use of the accommodation premises and any damage.
The accommodation may only be used for the agreed purpose.

Damage and liability for damages

The customer is responsible for all damages caused to the accommodation, furniture, equipment or other property.

The service provider has the right to charge the costs of repairing or compensating for damages in full.

Limitation of liability

The service provider is not is liable for indirect or consequential damages.
Any comments must be made to the service provider without delay.

Force Majeure

The service provider is not liable for delays or damages resulting from reasons beyond its control (e.g. decisions by authorities, industrial disputes, weather conditions).

Applicable law and dispute resolution

These terms and conditions are governed by Finnish law.

Any disputes shall primarily be resolved through negotiation.
If no agreement is reached, disputes shall be resolved in the district court of the service provider's domicile.